Returns, Refunds & Exchange Policy


CANCELLATIONS

We process orders as quickly as possible once they are received.

If you wish to cancel your order before it has been dispatched, please email hello@parkfieldsupplies.com as soon as possible.

Your cancellation request should include:

  • Subject Line: Order Cancellation Request

  • Your order number

  • The name and email address used to place the order

If your order has already been dispatched, we are unable to cancel it. Once your order has been delivered, you may request a return in accordance with the policy below.

If you are exercising a statutory right of withdrawal or cancellation that applies in your country, please see the Statutory Cancellation & Withdrawal Rights section below.

ORDER CHANGES

If you need to make a change to your order, please email hello@parkfieldsupplies.com as soon as possible.

Your request should include:

  • Subject Line: Order Change Request

  • Your order number

  • The name and email address used to place the order

  • Details of the change required

If your order has already been dispatched, we are unable to make changes to it.

RETURNS & REFUNDS

In addition to any statutory rights that may apply in your country, Parkfield Supplies offers a voluntary 30-day returns policy.

If your item isn't quite right, you may request a return within 30 days of receiving your order, according to the delivery date shown in the tracking information.

To be eligible under our voluntary returns policy, your item must be unused and in the same condition in which it was received.

No need to send your item back

For refunds under our voluntary 30-day returns policy, you do not need to send the original item back to us. The refund options and applicable fees are explained below.

Once your return has been approved, you may choose:

  • Store Credit: Receive store credit for the full value of the returned item, with no return fee.

  • Refund to Your Original Payment Method: Receive a refund to your original payment method, less the applicable return fee for your country.

The return fee applies per return request, regardless of the number of eligible items included in that request.

Return Fees

  • United States: $4.95 USD

  • United Kingdom: £3.95 GBP

  • European Union: €4.95 EUR

  • Australia: A$7.95 AUD

  • Canada: C$6.95 CAD

  • New Zealand: NZ$8.95 NZD

  • Sweden: 49 SEK

  • Switzerland: CHF 4.95

  • UAE: AED 19.95

For customers in other countries, the applicable return fee will be confirmed before your return is processed.

Original shipping charges, where applicable and except where required otherwise by law, are non-refundable.

We may ask you to provide photographs of the item before approving a return.

To request a return, please email hello@parkfieldsupplies.com and include:

  • Your order number

  • The name and email address used to place the order

  • The reason for your return

EXCHANGES

You may request an exchange within 30 days of receiving your order.

You do not need to send your original item back. Once your exchange has been approved, we’ll arrange for the replacement item to be sent to you. The applicable exchange fees are listed below.

A replacement shipping fee applies per exchange shipment, regardless of the number of items being exchanged together.

Exchange Fees

  • United States: $4.95 USD

  • United Kingdom: £3.95 GBP

  • European Union: €4.95 EUR

  • Australia: A$7.95 AUD

  • Canada: C$6.95 CAD

  • New Zealand: NZ$8.95 NZD

  • Sweden: 49 SEK

  • Switzerland: CHF 4.95

  • UAE: AED 19.95

For customers in other countries, the applicable exchange fee will be confirmed before the replacement is arranged.

If you exchange your item for a different product with a different price, any difference in price will also be charged or refunded as applicable.

All exchanges are subject to product availability.

To request an exchange, please email hello@parkfieldsupplies.com and include:

  • Your order number

  • The name and email address used to place the order

  • The reason for your exchange

  • The product or variant you would like instead

STATUTORY CANCELLATION & WITHDRAWAL RIGHTS

Depending on where you live, you may have statutory cancellation or withdrawal rights in addition to our voluntary 30-day returns policy.

These statutory rights are not affected by the terms of our voluntary returns policy.

European Union

Eligible customers residing in the European Union have a statutory right to withdraw from most online purchases within 14 days of receiving the goods.

You may submit your request using our online EU Withdrawal Form:

https://www.parkfieldsupplies.com/pages/eu-withdrawal-form

Alternatively, you may notify us by email at hello@parkfieldsupplies.com.

If you submit your withdrawal using the online form, we will acknowledge receipt of your request by email without undue delay.

You do not need to send the goods back when exercising an applicable statutory cancellation or withdrawal right. No return postage costs or voluntary return fee apply.

Nothing in this policy limits or excludes your statutory consumer rights.

United Kingdom

UK customers purchasing online may have a statutory right to cancel their order within 14 days of receiving the goods.

Where this statutory cancellation right applies, it will be handled in accordance with applicable UK consumer law rather than under our voluntary returnless refund terms above.

You do not need to send the goods back when exercising an applicable statutory cancellation or withdrawal right. No return postage costs or voluntary return fee apply.

Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, defective or incorrect, please contact us at hello@parkfieldsupplies.com as soon as possible.

There is no return fee or replacement shipping fee for approved faulty, damaged or incorrect item claims.

Please include:

  • Your order number

  • The name and email address used to place the order

  • A description of the issue

  • Photo or video evidence clearly showing the problem

Once your claim has been approved, we will arrange an appropriate resolution at no additional cost to you.

Damage resulting from normal wear and tear, misuse, improper care, accidental damage or use of the product for a purpose for which it was not designed is not considered a product fault.

Your statutory rights relating to faulty goods are not affected by this policy.

REFUNDS

Once your refund has been approved and processed, you will receive a confirmation email.

Refunds to your original payment method are normally processed by us within 1–3 business days.

Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.

If you haven't received your refund after this time, we recommend checking with your bank, credit card provider or payment provider first.

If you still need assistance, please contact us at hello@parkfieldsupplies.com.

QUESTIONS

If you have any questions about returns, refunds or exchanges, please contact us at hello@parkfieldsupplies.com.